Service Animals – TART

Attention TART Riders

The new Railyard Mobility Hub in Truckee has been added as a stop on all Local and Regional routes. The HWY 267 route will no longer serve the Truckee Train Depot but will serve the Railyard Mobility Hub and the new stop by the Beacon Gas Station. HWY 89 and Truckee Local Westbound buses will NOT pull into the Depot lot - please wait at the new stop across the street from the Depot. Maps have been posted on TART buses and at bus stops. For questions, please call the TART office at (530) 550-1212.

Night service from the Truckee Train Depot into Northstar is now operating! Find the schedule under the Routes tab.

Service Animals

Service Animals and Public Transportation

U.S. Department of Transportation ADA regulations (49 CFR 37.3) define a service animal as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to:

  • Guiding individuals with impaired vision
  • Alerting individuals with impaired hearing to intruders or sounds
  • Providing minimal protection or rescue work
  • Pulling a wheelchair
  • Fetching dropped items

Customer Responsibilities

  • Customers are responsible for maintaining control over their animals and caring for them at all times when riding transit.
  • Customers are responsible for knowing the best way to board and position their animal on the transit vehicle.
  • Service animals may not block aisles or exits.

Operator responsibilities

  • Every operator or employee who serves people with disabilities must be trained to provide non-discriminatory service in an appropriate and respectful way.
  • Operators must allow all service animals on board.

Operators May Not

  • Ask for proof of service animal certfication or of the customer’s disability.
  • Require a customer traveling with a service animal to sit in a particular seat on a vehicle.
  • Charge a cleaning fee for customers who bring their service animals onto a vehicle, unless the animal causes damage.