Service Alert: TART’s Spring Service Schedules Begin Monday, April 8, 2019. TART’s Free Night Service Resumes it’s Standard Spring Operating Schedule Until 10pm.

Service Animals

Service Animals and Public Transportation

U.S. Department of Transportation ADA regulations (49 CFR 37.3) define a service animal as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to:

  • Guiding individuals with impaired vision
  • Alerting individuals with impaired hearing to intruders or sounds
  • Providing minimal protection or rescue work
  • Pulling a wheelchair
  • Fetching dropped items

Customer Responsibilities

  • Customers are responsible for maintaining control over their animals and caring for them at all times when riding transit.
  • Customers are responsible for knowing the best way to board and position their animal on the transit vehicle.
  • Service animals may not block aisles or exits.

Operator responsibilities

  • Every operator or employee who serves people with disabilities must be trained to provide non-discriminatory service in an appropriate and respectful way.
  • Operators must allow all service animals on board.

Operators May Not

  • Ask for proof of service animal certfication or of the customer’s disability.
  • Require a customer traveling with a service animal to sit in a particular seat on a vehicle.
  • Charge a cleaning fee for customers who bring their service animals onto a vehicle, unless the animal causes damage.