Service Animals – TART
Service Alert: TART’s Regional Night Service will Reduce Service to Every Other Hour on Squaw – Crystal Bay Route – 4/2/20 & 4/3/20 TART will not offer 4pm Departure Truckee to Crystal Bay or 5pm Departure Crystal Bay to Truckee – Today 4/2/20 & Tomorrow 4/3/20 – PLEASE Plan Accordingly. **TART’s Truckee Night Service will be Suspended as of 4/1/2020 Until Further Notice **Passengers are to Load Through the Rear Door When Feasible in Response to COVID-19 Precautions**

Service Animals

Service Animals and Public Transportation

U.S. Department of Transportation ADA regulations (49 CFR 37.3) define a service animal as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to:

  • Guiding individuals with impaired vision
  • Alerting individuals with impaired hearing to intruders or sounds
  • Providing minimal protection or rescue work
  • Pulling a wheelchair
  • Fetching dropped items

Customer Responsibilities

  • Customers are responsible for maintaining control over their animals and caring for them at all times when riding transit.
  • Customers are responsible for knowing the best way to board and position their animal on the transit vehicle.
  • Service animals may not block aisles or exits.

Operator responsibilities

  • Every operator or employee who serves people with disabilities must be trained to provide non-discriminatory service in an appropriate and respectful way.
  • Operators must allow all service animals on board.

Operators May Not

  • Ask for proof of service animal certfication or of the customer’s disability.
  • Require a customer traveling with a service animal to sit in a particular seat on a vehicle.
  • Charge a cleaning fee for customers who bring their service animals onto a vehicle, unless the animal causes damage.